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Alex Polizzi: The Fixer
Guidebridge MOT
Alex Polizzi lends her considerable expert business skills to a failing family car repair garage in Ashton-under-Lyne, Manchester. Mum and co-owner Jan Lord despairs of getting the business out of the increasing trouble it's in with too few customers and not enough work to fill the mechanics' days. Without improvement, she faces the nightmare scenario of losing her home and making her own children unemployed. Alex discovers that the family are their own worst enemies - their customer service skills are not up to scratch, the garage is a mess, and not only that Jan's youngest son and MOT supremo Adam spends more time messing around than actually working. And worse, Jan herself is hiding the true state of the company from her sons and daughter. Alex sends the family to Manchester City football club's lauded hospitality operation to learn good customer service, and younger son Adam to one of her family's five star hotels - the prestigious Lowry - to try to instil a work ethic in him.
